An overview of the account reinstatement process
The most common questions asked by clients when appealing their suspended accounts.
Google Ads accounts can be suspended for various reasons, including violations of Google’s policies, suspicious payment activity, or repeated disapproved ads. Common causes include:
• Circumventing Systems Policy Violations – Attempting to bypass Google’s enforcement systems.
• Unacceptable Business Practices – Misleading or deceptive advertising practices.
• Suspicious Payment Activity – Issues with billing, unauthorized transactions, or high-risk payment methods.
1.Identify the Violation – Ensure you are not using cloaking, multiple accounts, or other policy-violating tactics.
2.Correct the Issues – Remove any restricted content or misleading redirects.
3.Submit an Appeal – Provide a clear and honest explanation of any mistakes and the corrective actions taken.
• Review Google's policies to ensure your business model is compliant.
• Update your website and ads to ensure transparency, honesty, and compliance with Google's advertising rules.
• Submit an appeal with supporting documentation proving your legitimacy.
• Check for unauthorized transactions or chargebacks linked to your account.
• Use a valid, trusted payment method with consistent billing details.
• Provide proof of payment and business ownership when appealing the suspension.
Yes. Google allows advertisers to appeal suspensions, but success depends on addressing the policy violations. A strong appeal includes:
• A clear explanation of the issue.
• Steps taken to correct any violations.
• Supporting documentation to verify compliance.
At ResolveYourAds.com, we analyze your suspension, identify the root cause, and guide you through the appeal process. Our expertise helps improve the chances of reinstatement by ensuring compliance and proper documentation.
The timeline for account reinstatement can vary significantly, depending on the communication between the client and Google Ads support. Some accounts are reinstated within a day, while others may take several weeks.
One of the challenges advertisers face is the lack of clear information from Google regarding the exact nature of the violation. This often leaves businesses searching for answers on their own.
Additionally, Google’s automated systems are not flawless, and in some cases, accounts may be suspended by mistake. When this happens, human intervention may be required to resolve the issue.
• Always follow Google Ads policies and regularly review updates.
• Use clear, transparent advertising that does not mislead customers.
• Ensure your website and landing pages comply with Google's guidelines.
• Use a consistent and valid billing method.
You can contact Google Ads Support through:
• The Google Ads Help Center.
• The live chat option (available in some regions).
• The Google Ads phone support (depending on location).
If you have multiple accounts, ensure they comply with Google’s policies. Google may suspend accounts linked to policy violations or circumvention attempts. If necessary, provide proof that the accounts serve separate, legitimate business purposes.
• Follow Google’s advertising guidelines carefully.
• Avoid high-risk payment methods or chargebacks.
• Monitor your ads to ensure compliance with all policies.
• Work with professionals to review and optimize your ad campaigns.