The following is a common situation that ResolveYourAds encounters.
The Panic Moment: “My Google Ads Account is Suspended!”
Sarah, an eCommerce store owner, woke up to a nightmare—her Google Ads account had been suspended. She relied on Google Ads for 80% of her sales, and with no warning, her traffic came to a screeching halt.
She immediately checked her email and saw the dreaded message:
“Your Google Ads account has been suspended due to a violation of our Circumventing Systems policy.”
Confused and frustrated, Sarah had no idea what she had done wrong. She had never used black-hat tactics, cloaking, or fake accounts. So why was Google banning her?
Step 1: Diagnosing the Issue
After searching for solutions online and getting generic advice, Sarah found our website. She booked a free consultation, and we got to work analyzing her case.
What We Found:
• Her website had a redirect issue that Google mistakenly flagged as a policy violation.
• She had previously created a second Google Ads account after experiencing payment issues on the first one. Google
saw this as an attempt to “circumvent” their system.
Step 2: Crafting a Strong Appeal
Most advertisers make the mistake of submitting rushed appeals that get instantly rejected. Instead, we took a strategic approach:
– Fixed the Redirect Issue – We ensured her website didn’t trigger Google’s detection systems.
Explained the Honest Mistake – In our appeal, we clarified that she wasn’t trying to circumvent Google’s policies but had unknowingly created a duplicate account.
– Provided Documentation – We sent proof of her business legitimacy to build trust.
Step 3: Google’s Response & Reinstatement
After submitting the appeal, Sarah was anxious. She had heard horror stories of accounts being permanently banned with no further explanation.
But within 7 days, she received the email she had been waiting for:
“After reviewing your appeal, we’ve reactivated your account. You can now resume advertising.”
Relieved and excited, Sarah immediately resumed her ad campaigns. She even scaled her budget, knowing she now had expert support if issues arose in the future.
Key Takeaways: How to Avoid a Google Ads Suspension
• Never create multiple Google Ads accounts without approval. Google tracks everything.
• Check your website for redirects, hidden pages, or misleading content. Even unintentional issues can flag your account.
• Submit a clear and professional appeal. Generic “I didn’t do anything wrong” messages won’t work.
• Get expert help if you’re unsure. A wrong move can lead to a permanent ban.
Facing a Google Ads Suspension? We Can Help.
If your Google Ads account has been suspended, don’t panic. We specialize in account reinstatements and policy compliance.
